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Last week, a client called us for help because things were breaking in their workflows after they let go of a marketing manager. It turned out there were unauthorized agents that stopped working when their accounts were disabled upon their departure.

AI Is Creating a New Kind of Shadow IT Last week we wrote about how the next inside threat might be an AI agent.

For many businesses, a website is still treated primarily as a marketing asset. Companies invest in design, content, SEO, and advertising, but once the website is launched, ongoing maintenance often becomes an afterthought.

AI agents are moving from answering questions to taking action across business systems. They can access files, update customer records, modify websites, write code, and execute workflows, sometimes with very little human involvement.

For years, most Canadian businesses made their hosting and infrastructure decisions based on a relatively straightforward set of criteria: cost, performance, reliability, and available features.

For years, Canadian businesses have relied heavily on American technology companies to run their operations. Microsoft provides email, productivity software, and collaboration tools. Google handles advertising, analytics, and cloud services.

With AI and automation tools becoming increasingly accessible, businesses can now automate processes that would have required significant development resources just a few years ago.

Traditionally, the role of IT in a business has been to keep systems running, manage infrastructure, supports employees, and resolve technical problems when they arise.

With all the AI and automation tools available today, it's becoming easier and less expensive for businesses to automate work that previously required a lot of manual effort.

As businesses grow, their technology requirements tend to become more complicated.